Upon signing the request for shipment of movables, the Consignor agrees to acknowledge, understand, and agree to all of the conditions set forth below. The terms and conditions shall constitute the rules and consequences of shipment of movables by SKIP Logistics Services LLC (Hereinafter referred to as SKIP Express):

1. Waybill:
   1. The Consignor acknowledges that the movables are wholly owned by him or has an authorization to carry and sign on behalf of the original owner on all conditions. The Consignor shall be solely responsible for any damage, costs or additional costs incurred by SKIP Express due to his violation.
   2. The Consignor must fill all the data on the sticker and the waybill with his knowledge and make sure that the address provided is correct. SKIP Express is not responsible for the delay, damage or loss resulting from the violation of the Consignor. The Consignor shall indicate the number and type of movables, the necessary methods, and precautions that the carrier should take upon the carriage of such movables in accordance with the applicable rules in this regard. The Consignor shall be liable to SKIP Express and third parties for any damage resulting from the inaccuracy, incorrectness and inadequacy of the information that should be stipulated in the waybill.
   3. The Consignor’s signature on the waybill without notes or reservations shall be considered as recognition of the validity of the data provided in the waybill.
2. Conditions of Movables

1. • First: Prohibited materials:
     1. Prohibited substances or dangerous materials or materials prohibited to be carried by law, including but not limited to:
        • All kinds of drugs and alcohol
        • Local or foreign currency such as (Gold – silver – precious metals).
        • Fireworks and weapons of all kinds.
        • Prohibited publications and materials that contradicts Saudi traditions, ethics, public morals, regulations, and laws.
     2. Materials of unusual value such as works of art, precious stones, metals, etc.
     3. Commercial papers such as cheques, financial shares, invoices, sukuk, account books, credit cards, treasury bonds, bonds, documents, or seals for items related to disputes, cases or otherwise.
     4. Materials that are perishable by heat.
     5. Animals such as purebred horses, cattle, cats, etc.
   • Second: Materials that can only be carried under a special contract
     Materials that can only be transported under a special contract with SKIP Express includes:
     1. Hazardous substances such as toxins and acids.
     2. Compressed gas cylinders and liquid batteries.
     3. Flammable and combustible liquids.
     4. Precious materials such as antiques, jewelry, watches, mobile phones and prepaid sim cards.
     5. Cameras, television, radio, cassette recorders, video recorders, etc.
     6. Fragile materials which require a higher set of care in transportation.
     7. Materials with a value of 500 riyals and more.
     8. Medical materials that require special care and materials that requires cooling.

In the event that the consignor violates the conditions of carriage by carrying materials that may not be transported or shipping materials requiring a special contract, SKIP Express will not liable for any damage to the goods or third parties, and the consignor and consignee shall be jointly liable towards SKIP Express or others for breaching the conditions of the carriage.

1. Refusal to Transfer Movables:

1. 1. SKIP Express shall have the complete right to refuse to transfer any movables at its own discretion if there are legal reasons that prevents it from providing such service.
   2. SKIP Express reserves the right to refuse the transfer of movables at any time, even after accepting them by informing the Consignor if the movables may cause any delay or damage to other shipments or is against the applicable laws or these conditions.
2. Movables Inspection
   1. In case of doubt, SKIP Express shall have the right to inspect and open movables to ensure that they are suitable for carriage
   2. SKIP Express shall also have the right to open movables after receipt if requested by the competent authorities. Statements made by SKIP Express upon this matter are considered as a valid proof.
3. Damage or Loss of Movables
   In case of damage to the movables, the consignor and the consignee shall have the right to claim for compensation in writing from SKIP Express and within one working days from the date of receipt. In the event that the agreed period elapsed without claiming for compensation, it shall be deemed as a waiver and full discharge of SKIP Express’s liability for compensation. Compensation shall be in accordance with the provisions of Article 8 herein.
4. Delivery:
   1. The time and place of delivery of the consignment shall be the time and place agreed upon in the waybill. If the time and place of delivery of the consignment are not specified, the time and place shall be as dictated by the customs, practices or customs applicable in the profession, taking into account the circumstances which may lead to any delay.
   2. Subject to the provisions of Article 7 herein, SKIP Express shall not be liable for any delay in delivery, wrong delivery, damage or loss of movable property if this occurs due to an act beyond its control or due to the Consignor’s violation of the conditions stated in this policy or the nature of the movables or for emergency conditions or force majeure.
   3. The delivery of movables to the consignee shall be deemed to be a proof of delivery according to the description stated in the waybill, unless a written notice is delivered by the consignee stating the nature of the loss or damage of the movables within one working day of receipt.
   4. If the movables are not received by the consignee within 17 days from the date of arrival of the movables in the city of the consignee, the company has the right to dispose of the movables without any liability and the consignor or consignee shall not claim compensation for this matter.
   5. In the event that the consignee receives the goods without reservation, the right of recourse against the carrier for delay shall be forfeited unless such reservation is sent to the carrier within 21 days of delivery.
   6. SKIP Express shall keep a documented record in which the procedures taken to deal with the postal items that could not be delivered for a period of non-less than one calendar year from the date taking the action.
   7. SKIP Express shall apply the announced procedures and rules to its platforms and service outlets with postal materials that could not be delivered to their owners due to the refusal of the consignee to receive them or for any other reason by the beneficiary. These rules shall take into account, the number of attempts to be made for the receipt and approval of these rules, and procedures for international rules in this regard.
5. Confidentiality:
   SKIP Express is obliged to maintain the confidentiality of the beneficiary’s information for postal services and to protect them from infringement by any means, and take all necessary measures to prevent access to them or to undertake or disclose or publish or modify them in violation of regulations. SKIP Express is committed not to disclose the information of the beneficiaries, unless this disclosure is allowed By virtue of a legal justification in accordance with the regulations in force in the Kingdom, or upon the express consent of the beneficiary, or his official representative in this regard, or upon the direction of the Commission, and shall restrict any access to the information of its beneficiaries and document any access to their information, and identify and define the request for purposes of keeping beneficiaries information, and keep the content of postal items and prohibit the illegally unauthorized to view them.
6. Liabilities & Obligations:
   1. The goods shipped shall be tightly sealed by the consignor and packaged in a good manner to allow transport and handling. The Consignor shall be solely liable for loss or damage as a result of poor packaging and handling. If the nature of the goods requires special preparation for carriage, the consignor shall do so in a manner that protects them from destruction and does not expose persons or other objects to damage and shall be liable for any damage resulting from his breach to this obligation.
   2. The Consignor shall be fully responsible for any damage, loss or additional expenses incurred by SKIP Express, including storage expenses amounting to (SR ………….) per day. The value shall be calculated after 24 hours from the time of the final date of receipt according to Article 6 (d).
   3. In the event of damage, loss or delay to one of SKIP Express flights due to the type and content of the movables, the consignor and consignee shall be jointly liable to indemnify SKIP Express or others for damages.
   4. The beneficiary of the postal services is entitled to submit his complaint to SKIP Express within a maximum period of 120 days from the date of filing the postal materials.
   5. SKIP Express shall have the right to refer to the beneficiary of the postal service in any money paid on behalf of the beneficiary in respect of the contracted service, after taking the prior consent of the beneficiary to do so, and to submit proof of payment to the governmental authorities.
   6. SKIP Express is obliged to process the complaint of the beneficiaries of the postal service within 10 days from the date of submitting the complaint. SKIP Express shall also send a text message (SMS, Email or paper) regarding the processing of the complaint and provide them with reference numbers and inform them of the developments of the processing of their complaints and the new period expected to finalize processing, taking into account the time limit for handling the complaint.
   7. SKIP Express is committed to keep the complaint of the beneficiary of the postal service and all the procedures taken for one calendar year from the date of closing the complaint.
   8. SKIP Express is committed to address the complaints of the beneficiaries of the postal services through an electronic system in which the procedures of handling the complaint from the beginning of its submission until its closure are kept and documented.
   9. Any beneficiary provided with postal materials not belonging to him or has found any, shall notify SKIP Express through one of the approved means of communication.
   10. SKIP Express shall be obliged to keep the contracts of postal services provided to the beneficiaries for a period not less than one calendar year. The burden of proving the beneficiary’s consent shall be the sole responsibility of SKIP Express.
   11. SKIP Express shall have the right to destroy, unload and withdraw the movables if necessary, without incurring any compensation to the Consignor for such work.
   12. SKIP Express shall be entitled to the cost of carriage for delayed or lost goods that are shipped due to force majeure or error by the Consignor or Consignee or their agents or representatives or because of an underlying or hidden defect in the goods or because of lack of volume or weight during transport due to the nature of the goods transported such as, evaporation, dehydration, maturation or any other reason beyond the control of SKIP Express which prevents it from executing the terms of the contract. SKIP Express shall be exempt from liability in all such cases.
   13. Shipping through SKIP Express is not covered by insurance and the maximum value of the goods sent for one waybill does not exceed the amount of 500 riyals. If the value of the goods is not provided by the customer in the waybill and invoices indicating the value mentioned on the waybill are not provided before proceeding to shipment, it will be considered as an approval that the goods are worth less than 500 riyals.
   14. In the event of loss, damage, destruction, damage, or damage caused by SKIP Express, SKIP Express liability limits shall be compensated on the basis of the value of the example.
   15. In the event of delay in the delivery of movables on the date agreed upon between the two parties and SKIP Express is responsible for the delay, the limits of SKIP Express ‘s liability shall not exceed two and a half times the value of the carriage to be paid for the delayed parts. Such liability shall not exceed the value of the total carriage in accordance with the contract of carriage and provided that the consignor or consignee provide written notification within three days of receipt of the movables in order to claim compensation.
   16. In the event of indirect damages caused by SKIP Express due to the damage and destruction of all or some of the movables or loss or delay in delivery on the agreed date such as disruption of the production wheel or the arrival of the goods in the off-season or the loss of profits or the decline in the market value of the movables, SKIP Express’s liability shall be limited in respect of such damages so as not to exceed the value of the carriage, provided that the consignor or consignee shall provide written notification within three days of receipt of the movables to claim compensation. However, in the event that SKIP Express compensates the consignor for direct damages, its liability is fully exempt from indirect damages and is implicit in the compensation for direct damages.
   17. The Consignor acknowledges and agrees to exempt SKIP Express from full liability in the following cases:
       1. One working day has passed since the consignee received the goods and signed the receipt.
       2. Delay or refusal to receive the movables by the consignee for more than 17 days from the date of arrival to his city of destination.
       3. Loss, damage, or delay resulting from an error by the consignor.
       4. Loss or damage caused by mites, vermin and as a result of use and gradual damage and fragmentation.
       5. Loss or damage due to traffic accidents regardless of the cause.
       6. Loss or damage due to theft, if it is conducted by a non-employee of SKIP. If theft is conducted by a SKIP Express employee, its responsibility shall be limited to what is stated in Article 8 (*).
       7. Loss, damage or delay beyond SKIP Express’s control, such as force majeure, which includes, disturbances by means of land or air transportation due to bad weather, outbreaks of fire, floods, wars, conflicts, security disturbances, government decisions, labor problems or obligations which extends its effects to SKIP Express.
7. General Provisions:
   1. The abovementioned conditions and instructions shall apply to all movables and consignments.
   2. The provisions of this waybill are the basis of the contract, and in the case of a special contract, the provisions of this waybill will remain in force where there is no contradiction with the provisions of the special contract.
   3. This waybill is an integral part of the relevant regulations in force in the Kingdom of Saudi Arabia and any regulation contradicting to its provisions shall be nullified.

 

Remuneration Policies & Procedures

1. The Customer holds the right to file a claim for 120 days from the date of shipment.
2. The Consignor shall hold the right of remuneration.
3. If the Consignor wishes to waive his right to remuneration to the Consignee, he shall do so through a Power of Attorney.
4. Remuneration shall be in accordance with the Communications and Information Technology Commission regulations. The Consignor is obliged to provide the documents necessary for remuneration, such as:

1. • Original Invoice with product value
   • Copy of Waybill
   • Bank account

SKIP Express will not provide any kind of remuneration in case none of the above documents are provided.

1. In case of damage, the Consignee has the right to prove damage within 24 hours of receipt and attach photos proving the condition of the damaged shipment. In case the agreed upon period elapsed, SKIP Express may not accept the complaint.
2. In case of delay of delivery on the agreed period, the customer shall be compensated by the value of the shipment, except for cases of delay resulting due to reasons beyond control or emergency or force majeure.

 

The consequences of breach of obligations by carrier or beneficiary

1. SKIP Express Company shall be responsible for the loss resulting from the damage or loss of the parcels as well as for the delay in delivery, if the incident that caused the damage, loss or delay in delivery occurred at the time when the parcels were in the custody of SKIP Express, unless it is proved that no error or negligence has been caused by SKIP Express or any of its employees or agents caused or contributed to the delay in delivery, loss or damage of the parcels. SKIP Express may be exempted from liability if it is proved that the delay in delivery or damage of the goods in whole or in part is due to an error caused by the consignor or consignee or their agents or representatives, or due to force majeure, or to an underlying or hidden defect in the goods. SKIP Express shall also be exempted from liability if there is a lack of volume or weight due to the nature of the goods such as drought or maturity, or for any other reason beyond the SKIP Express control which prevents it from implementing the terms of the contract of carriage.
2. SKIP Express shall not be liable for the delay in delivery, damage or loss of the goods if this results from the consignor submitting false data or information about the nature of the goods in the contract of carriage or the waybill and the consignor shall bear all losses and damages if he/she does not submit sufficient documents, data or information or non-conformity with reality.
3. SKIP Express shall not be responsible for any loss of volume or weight caused by the nature of the goods during carriage, provided that such loss shall not exceed the percentage prescribed in accordance with the general rules adopted in the carriage of such goods. If the goods are divided into groups or packages and the weight of each is indicated in the document, the allowable deficiency is determined on the basis of the weight of each group or the individual package
4. SKIP Express shall be responsible to collect the amounts stipulated by the parties (SKIP Express and the consignor) under the contract of carriage from the consignee for the consignor’s account upon delivery. If the goods are delivered and payment has not been made, SKIP Express shall commit to pay such amounts to the consignor without prejudice to its right to go back on the consignee.
5. SKIP Express shall be fully liable for the parcels contents and shall be responsible for any consequences arising therefrom.
6. If it is necessary for SKIP Express to examine the parcels upon receipt and in the presence of the consignor or his representative in order to verify the contents and require the unpacking or opening of containers, SKIP Express must return the casings and containers to its original condition, and SKIP Express has the right to account the consignor or consignee for the value of what was spent as appropriate and in accordance with prevailing costs.
7. The consignor shall be liable for any damage caused to SKIP Express if it is proved that such damage was caused by error, negligence or default by the consignor, his employees, or agents.
8. If the nature of the goods to be carried requires special preparation for carriage, the consignor shall do so in a manner that protects them from destruction or damage and does not expose the persons or objects carried with them to damage. The consignor shall be liable for damages arising as a result of breach of this obligation. SKIP Express shall be liable for the breach of this obligation if it was aware that the consignor has not fulfilled or has neglected the special preparation and has carried out the carriage.
9. The consignor may request from SKIP Express after receiving the goods to seize the carriage and return it to him, or to forward it to another person other than the consignee or to a place other than the place agreed upon in the waybill, or any other instructions as long as the goods are in the possession of the company and provided that the consignor pays for what has been carried, the resulting expenses and compensate for the damage caused to SKIP Express due to the implementation of the new instructions in the following cases:
   • If the original copy of the consignor’s waybill is not delivered stating such instructions with his warranty and signature to pay the additional expenses incurred and to compensate for the damages that may result from its implementation.
   • If it contradicts with other SKIP Express obligations and adversely affects the conduct of its business, SKIP Express shall notify the consignor or consignee immediately after receiving the instructions and record such abstention on the copy of the waybill, otherwise it shall be liable for the losses and damages resulting therefrom.
10. Upon arrival of the parcels and goods at its destination, the consignee must accept the receipt of the goods and has the right to verify the safety of the goods. If the company refuses to allow him to do so, he may refuse to accept the goods.
11. When the consignee receives the parcels without reservation, his right of recourse against the company due to partial damage or destruction shall be forfeited, unless the consignee proves the status of the goods within thirty days from the date of delivery and the status of the goods shall be proved by specialists from the concerned government authority or by an expert appointed by the competent court.
12. When the consignee receives the goods or the packages without reservation, the right of recourse against the company due to delay in arrival shall be forfeited unless the reservation is sent to the company within (21) days from the date of delivery.
13. Notwithstanding any contrary agreement, if the consignee is responsible for payment of the carriage, the company shall have the right to seize the goods until payment of the carriage, storage of the goods, delay penalty, seizure compensation and all other costs incurred by the company in respect of the goods and any compensation due to the carrier under the waybill.

Rules and Procedures for Undelivered Materials

1. Notifying the customer and stating in the service contract that the period of existence of the shipment in its final destination is 17 days. Additional amounts such as storage charges, transport fees, and delivery fees (if requested by the customer) will be charged after 17 days.
2. Communicate with the customer to choose between receiving the shipment through the branch or through delivery (with clarification of the total fees of the invoice including transport and delivery fee etc.)
3. In case of non-response by the recipient after the lapse of the said period, the consignor shall be communicated to return the shipments to him along with transport fees and in addition to providing delivery services.
4. In case the sending or receiving customer does not respond, the customer service staff opens a TICKET with the shipment’s status on the system. This TICKET is sent to the Operations Department to update the status on the system.
5. A new waybill shall be made with a new number for shipments destined for the abandoned cargo storage. The previous waybill number shall be the reference number for the new waybill.
6. The value of transport, storage and delivery allowance shall be added to the new waybill in addition to any additional fees in the old waybill, if any.
7. In case more than one month has elapsed since the shipment reached its final destination and has not been requested by any party, neither the sender nor the recipient, the company may dispose of the shipment as follows:
   • Sell and retain the value of the goods for those entitled to dispose them, along with deducting any expenses incurred by the carrier or any amounts due to any governmental entity.
   • Requesting the competent court to prove the condition of the goods and authorizing the company to appoint a judicial guard for the sender’s account and at his responsibility.
   • Unloading the goods in any suitable place or unload them in case they are packed in containers according to the circumstances and nature of the goods.
   • Disposal of the goods as the carrier deems necessary and within reasonable measures.

 

Rules and Procedures for Return Shipment

The shipper may request the return of consignment or amend the address of the consignee, before delivery to the consignee. In addition, the beneficiary may be charged any additional fees as applicable

Undeliverable Procedure:
UNDELIVERABLE of a shipment can be either at the instructions of the customer or get agreement from both parties if the shipment is held beyond a reasonable period or delivery attempts. UNDELIVERABLE of shipment can be due to following reasons, but not limited to:

• The shipper has requested for UNDELIVERABLE.
• The consignee refuses to accept the shipment.
• The consignee refuses to pay charges applied to the shipment against duties, taxes, freight on delivery, cash on delivery, labor charges, additional handling charges, etc.
• The consignee has moved from the address shown on the waybill or the address in incomplete/incorrect and the shipper cannot assist in obtaining the correct delivery address.
• The consignee refuses to provide documentation required by the destination customs authorities, to facilitate the clearance of shipment.

UNDELIVERABLE charges are applicable, as agreed on the rate matrix.

If the shipments are to be redirected to a new address, and the shipper does not agree to pay the redirection charges. SKIP Express Reserve the right to request the consignee to pay these charges in cases where redirections required to cities different to the initial destination city

Returned shipments:
Returned shipment terms are subject to agreements and provisions between the shipper and the recipient and SKIP Express do not represent any party to these terms. Where SKIP Express adheres to the shipping procedures only.

 

Confidentiality

SKIP Express is obliged to maintain the confidentiality of the beneficiary’s information for postal services and to protect them from infringement by any means, and take all necessary measures to prevent access to them or to undertake or disclose or publish or modify them in violation of regulations. SKIP Express is committed not to disclose the information of the beneficiaries, unless this disclosure is allowed By virtue of a legal justification in accordance with the regulations in force in the Kingdom, or upon the express consent of the beneficiary, or his official representative in this regard, or upon the direction of the Commission, and shall restrict any access to the information of its beneficiaries and document any access to their information, and identify and define the request for purposes of keeping beneficiaries information, and keep the content of postal items and prohibit the illegally unauthorized to view them.

 

Compliant Policy

Purpose and Objective:

SKIP Express aims to continuously improve the services provided to its customers. Effective complaints management is fundamental to the provision of quality services and provides the channels for obtaining feedback from its customers with the purpose of resolving disputes and reforming policies and procedures. SKIP Express is also committed to comply with the external government authority rules in case of escalation or disputes and reduce the financial and operational impact on the customer.

Policy Statement

SKIP Express through this policy is committed to effectively manage complaints promptly and fairly, ensuring that:

• Your complaints will be investigated in depth, will be handled in an efficient and effective manner and you will be treated courteously.
• We will be fair both to you and any employee for whom a complaint may refer to.
• We will not charge you for making a complaint.
• We will always observe privacy and confidentiality of any personal data. Any individual involved in the complaint or responsible for the management of the complaint will not participate in the investigation process should there be conflict of interest.
• Our employees will undergo continuous training on the Complaint Management Policy and will have direct access to related documentation in order to facilitate the effective handling of complaints. Our Board of Directors, management and employees acknowledge your right to file a complaint and are committed to the efficient and fair resolution of complaints or problems that may arise from the services we provide.
• The complaints management system included in this Policy and internal procedures will be reviewed periodically (at least annually), aiming to enhance the transparency, efficiency, and the greatest possible satisfaction of SKIP Express customers. Our Complaints Management Policy will always be available on our website:

 

Complaints Procedure/Lodging a Complaint

 

• Who can file a complaint?
  • Any complaint can be submitted by a customer of SKIP Express.
• First point of contact
  • Should you worry about any aspect of the services we offer, your first point of contact should be SKIP Express customer support channel by: calling, email or social media network. Our aim is to promptly resolve any possible issue you might have, prior to your departure.

Complaints procedure steps

We expect from you

• To indicate information about your complaint as well as your full contact details
• To describe your complaint clearly and accurately
• To be specific with respect to the reasons for which you are filing a complaint
• To mention your expectations clearly, in regard to the resolution of the issue

Response timeframes in complaints handling

• Acknowledgement of your complaint immediately via auto-acknowledgment SMS or email.
• Your complaint will be addressed within 7 business days. A relevant response will be sent

 

Fraud Prevention

Our Commitment to Protection

At SKIP Express, we take protecting our customers sensitive information seriously and are constantly monitoring our information and data to prevent fraudulent or suspicious behavior.

We strive to protect you and encourage you to be aware of any potential fraudulent behavior by malicious parties using the SKIP Express brand. Below are some tips for how you can recognize fraud to ensure that sensitive information is kept secure.

Recognize Fraud

Recognizing phishing and scam e-mails and other types of communications is key to protecting yourself against fraud and theft. Common warning signs of online scams include:

• Requests for Money: Unexpected requests for money in return for delivery of a package, often with a sense of urgency, and used to trick people into sending money and providing personal information such as usernames, passwords, and credit card details.
• Requests for Personal Information: Requests for personal and/or financial information for the purpose of committing theft, identify theft and other crimes.
• Deceptive Domain Names: Links to misspelled or slightly altered website addresses (e.g. skip.com / skipxpress.org / skipexpress.courier). If you doubt the integrity of any website using the SKIP Express brand, please visit our website: www.skip-logistics.com or contact SKIP Express Customer Care Center at support@skip-logistics.com.

Types of Fraud

Fraudulent Emails and Email Scams: These are the most common online scams. Such emails attempt to trick you by pretending to come from a reputable source, such as from SKIP Express (for example from what appears to be a SKIP Express email). They will try to get you to share sensitive personal, account information or send a payment. They may also ask you to enroll in winning a prize or entering a competition.

We urge customers to be suspicious of any request not coming directly from a SKIP Express employee or domain name.
Identity Theft: This occurs when someone tricks you into disclosing/providing personal, financial or account information. Posing as well-known companies, information thieves usually send out e-mails or contact you by telephone asking you to reply or direct you to a fraudulent web page that asks you to provide personal information, such as your credit card number or account password, or even your SKIP Express credentials.

Credit Card Fraud: In some instances, credit card fraud occurs when someone’s physical credit card is lost or stolen by another party who uses it. Credit card fraud is driven primarily by the compromise of credit card account data during their normal course of usage. Stolen credit card data is often used to attempt fraudulent online purchases.

Spam and Viruses: In our industry, customers usually receive an email suggesting that SKIP Express is attempting to deliver a package and request that you open the email attachment to prompt the delivery. This attachment may be a computer virus. Unless you are expecting to receive an email like this, please do not open the attachment and report it to SKIP Express Customer Care Center at (support@skip-logistics.com).

Package Tracking Emails: In some cases, customers receive an email containing a tracking number. This number can be verified by inserting it into the tracking box on www.skip-logistics.com. If there are no tracking results returned, it is not a valid tracking number, and SKIP Express did not send the email. Please report this email to SKIP Express Customer Care Center at (support@skip-logistics.com).

Messages with OTP. If you receive messages without attempting to receive a shipment, then we urge you to ignore it. SKIP Express will never ask for you activation key unless shipment is about to deliver to you; for your account security, please do not share your key with anyone except the delivery agent

Doing Our Part

The security of your personal information is important to us. At SKIP Express, we recognize industry standards and employ appropriate administrative, technical and physical security safeguards to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. We continually invest in the latest world-class technologies to minimize all potential risks for the benefit of our customers, and we remain committed to ensuring we meet the most stringent security requirements and fostering a security culture within our organization.

Our corporate website and mobile App use several security techniques including secure servers. All your personal information, including your credit card details are encrypted before leaving your browser or device. Our payment platform has also been certified for compliance with payment card and data security industry standards

Doing Your Part

SKIP Express will keep these measures under review and enhance them from time to time as necessary. It is important for you to protect against unauthorized access to your login information, including your password. Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, SKIP Express cannot guarantee the absolute security of your personal information.

Disclaimer:
SKIP Express does not, and will not request you to provide any personal or payment information through traditional mail or via email. Being aware and protecting your sensitive information is the best way to prevent fraud. If you receive a request for personal or payment information through these types of communications, please do not reply or cooperate with the sender and immediately report the case to SKIP Express Customer Care Center at (support@skip-logistics.com).

SKIP Express accepts no responsibility for any costs, charges or payments made as a result of fraudulent activity. It is important to be mindful of the above ways your information and data can be stolen to prevent any fraud in the future.